Privacy Policy

Last Updated: October 26, 2026

At Shiv Sutram (“we,” “our,” or “us”), accessible at https://shivsutram.com/, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your information when you visit our website, place an order, or contact our customer support team.

By using our website, you acknowledge that you have read this Privacy Policy.

1. Information We Collect

Depending on how you use our website, we may collect the following information:

Personal information: Name, email address, phone number, billing address, and shipping address.
Order information: Products purchased, order number, payment status, delivery details, and return or refund requests.
Payment information: Payment status, transaction references, and other details provided by our payment service providers. We do not intend to store your full payment card details on our own systems.
Technical information: IP address, browser type, device information, operating system, and website usage data.
Communication information: Messages, enquiries, feedback, and other information you provide when contacting us.

Please provide accurate information when placing an order so that we can process and deliver it correctly.

2. How We Use Your Information

We may use your information to:

Process, confirm, pack, ship, and deliver your orders.
Process eligible cancellations, returns, exchanges, and refunds.
Communicate order updates, delivery notifications, and customer support responses.
Respond to questions, complaints, and feedback.
Prevent fraud, unauthorised transactions, and misuse of our website.
Maintain business records and comply with applicable legal and tax requirements.
Improve our website, products, customer experience, and services.
Send promotional communications where permitted by law and, where required, with your consent.

You may opt out of promotional emails using the unsubscribe instructions provided in the message. Transactional communications necessary to fulfil an order may still be sent.

3. Cookies and Similar Technologies

Our website may use cookies and similar technologies to maintain shopping cart functionality, remember preferences, improve website performance, analyse visitor activity, and support relevant marketing.

You can manage cookies through your browser settings. Disabling certain cookies may affect some website features.

Where required, we will seek consent for non-essential cookies or similar technologies.

4. Sharing Your Information

We may share relevant information with trusted third parties when necessary to operate our business, including:

Shopify: Our e-commerce platform and related service providers.
Payment providers: To process and verify payments and refunds.
Shipping and logistics partners: To deliver orders and provide tracking updates.
Technology and analytics providers: To maintain website functionality, security, and performance.
Professional advisers and authorities: Where disclosure is required by law or necessary to protect our legal rights.

We do not sell your personal information to third parties for their own independent marketing purposes.

Third-party service providers may process information according to their own privacy policies and contractual obligations.

5. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

However, no method of online transmission or electronic storage can be guaranteed to be completely secure.

6. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer support, accounting, dispute resolution, fraud prevention, and legal compliance.

Information may be retained longer where required by applicable law.

7. Your Privacy Rights

Subject to applicable law, you may request to:

Access personal information we hold about you.
Correct inaccurate or incomplete information.
Request deletion of information where retention is no longer necessary or legally required.
Withdraw consent where processing is based on consent.
Opt out of promotional communications.
Raise a privacy concern or complaint.

To make a request, email info@shivsutram.com. We may need to verify your identity before acting on your request.

8. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for their privacy practices, content, or security. Please review their privacy policies before sharing personal information.

9. Children's Privacy

Our website is not intended to knowingly collect personal information directly from children in violation of applicable law. If you believe a child has provided personal information inappropriately, please contact us so we can review the matter.

10. International Data Processing

Some of our service providers may process or store information outside your state or country. Where applicable, such processing will be handled in accordance with relevant legal requirements and appropriate safeguards.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations. The revised version will be published on this page with an updated revision date.