Terms & Conditions

Last Updated: October 26, 2026

Welcome to Shiv Sutram. These Terms & Conditions govern your access to and use of https://shivsutram.com/ and any purchases made through our online store.

By accessing our website or placing an order, you agree to these terms and our applicable store policies. If you do not agree with these terms, please discontinue using the website.

1. About Shiv Sutram

Shiv Sutram is an online store offering spiritual, Vastu-inspired, devotional, and related lifestyle products.

References to “Shiv Sutram,” “we,” “our,” or “us” in these terms refer to the operator of this website.

For questions about our products, orders, or these terms, contact info@shivsutram.com.

2. Eligibility and Website Use

By using this website, you confirm that you are legally capable of entering into a binding agreement under applicable law.

You agree not to:

Use the website for unlawful or fraudulent purposes.
Submit false, misleading, or unauthorised order information.
Attempt to interfere with the security or proper functioning of the website.
Introduce malicious software or attempt to gain unauthorised access to our systems.
Use our website content for commercial purposes without appropriate authorisation.

We reserve the right to take reasonable action against misuse of the website, subject to applicable law.

3. Product Information

We make reasonable efforts to display accurate product descriptions, photographs, colours, sizes, materials, features, and other relevant information.

However, the appearance of a product may vary slightly depending on lighting, photography, device displays, or natural variations in materials.

Customers should carefully review the product description, specifications, included accessories, and other information before purchasing.

If a product has a material defect or differs significantly from its advertised description, applicable consumer rights and remedies will remain available.

4. Spiritual and Vastu-Related Products

Certain products offered by Shiv Sutram may be associated with spiritual traditions, devotional practices, Vastu beliefs, symbolism, or traditional customs.

Descriptions of spiritual significance, symbolism, prosperity, positivity, protection, or similar traditional beliefs are provided for general informational and cultural purposes.

Unless expressly supported and stated otherwise, these descriptions do not constitute scientific, financial, medical, or professional guarantees. Individual beliefs and experiences may differ.

No product is guaranteed to produce a particular financial, personal, health, or other outcome.

5. Prices, Taxes, and Promotions

All prices and applicable charges will be displayed on the website and during checkout.

The final order total may include applicable taxes, shipping charges, and other disclosed charges.

Promotional offers, discounts, coupon codes, and bundle deals may be subject to specific conditions, validity periods, product eligibility, and availability.

Any applicable conditions will be communicated with the relevant offer.

We aim to maintain accurate pricing and product information. If a material pricing or listing error is identified, we will contact the customer and handle the order appropriately under applicable law. We will not treat an order as cancelled without considering applicable consumer rights.

6. Orders and Acceptance

Placing an order constitutes a purchase request.

An order may require payment verification, stock confirmation, and other reasonable checks before fulfilment.

We will communicate order confirmation and any material issue affecting fulfilment through the contact details provided at checkout.

If an order cannot be fulfilled, we will notify you and arrange an appropriate cancellation or refund, as applicable.

7. Payments

Payments may be processed through the payment methods made available at checkout.

You agree to provide accurate billing and payment information and to use only payment methods you are authorised to use.

Payment processing may be subject to the terms, security procedures, and privacy policies of the relevant payment service provider.

Shiv Sutram does not intend to collect or store your complete payment card credentials directly where these are handled by third-party payment processors.

Any payment-related dispute may be raised with our support team and, where appropriate, the relevant payment provider.

8. Shipping and Delivery

Orders will be shipped according to the shipping options and estimated delivery information communicated during checkout or in the order confirmation.

Delivery estimates may vary depending on the destination, courier availability, product availability, and circumstances beyond our reasonable control.

For further information, please read our Shipping Policy.

9. Cancellations, Returns, Refunds, and Exchanges

Order cancellations, returns, refunds, replacements, and exchanges are governed by our Return, Refund & Exchange Policy and any applicable cancellation terms.

Customers should contact us promptly if they identify a problem with an order.

Nothing in these terms excludes or restricts remedies available under applicable consumer-protection laws.

10. Intellectual Property

Unless otherwise indicated, the website's original content, branding, logos, text, graphics, product descriptions, design elements, and other materials are owned by Shiv Sutram or used with appropriate permission.

You may access and use this content for personal, non-commercial shopping purposes.

You must not reproduce, distribute, modify, publish, or commercially exploit website content without prior authorisation, except where permitted by law.

11. Third-Party Services and Links

Our website may use or link to third-party services, including Shopify, payment processors, shipping providers, analytics services, and external websites.

These services may operate under their own terms and privacy policies.

We are not responsible for independent third-party content or practices beyond our control. This does not exclude any responsibility imposed on us by applicable law.

12. Website Availability

We aim to keep our website available and functioning correctly. However, temporary interruptions may occur due to maintenance, technical problems, service-provider issues, or other circumstances.

We may update, modify, or discontinue website features when reasonably necessary, subject to existing customer obligations and applicable law.

13. Limitation of Liability

To the extent permitted by applicable law, Shiv Sutram will not be responsible for indirect losses arising from circumstances beyond our reasonable control or from a customer's misuse of the website.

Nothing in these terms excludes or limits liability for fraud, wilful misconduct, obligations that cannot legally be excluded, or consumer rights and remedies that must be preserved under applicable law.

14. Privacy

Your personal information is handled according to our Privacy Policy.

By using our website, you acknowledge that relevant information may be processed as necessary to operate the store, fulfil orders, provide customer support, and meet legal obligations, in accordance with applicable law and our Privacy Policy.

15. Changes to These Terms

We may update these Terms & Conditions to reflect changes in our operations, website features, or legal requirements.

The revised terms will be published on this page with an updated revision date.

Changes will not remove rights that customers are entitled to under applicable law. Any specific order-related terms will be interpreted consistently with applicable legal requirements.

16. Governing Law

These terms are governed by the laws of India, subject to applicable consumer-protection legislation and the jurisdiction of competent courts and authorities.

Nothing in these terms prevents a customer from exercising statutory rights before an appropriate consumer forum or other competent authority.