Shipping Policy

Last Updated: October 26, 2026

Thank you for shopping with Shiv Sutram. This Shipping Policy explains how orders placed through https://shivsutram.com/ are processed, dispatched, and delivered.

1. Shipping Coverage

We aim to deliver orders to serviceable locations across India, subject to courier availability and the delivery PIN code.

Please enter your complete shipping address and correct PIN code during checkout. If a location is not serviceable, we may contact you to discuss available options.

International shipping, where available, will be confirmed separately before an order is accepted.

2. Order Processing

After you place an order, we will process it subject to successful payment verification, product availability, and any necessary order checks.

Processing time may vary depending on stock availability, order volume, public holidays, promotions, and seasonal demand.

Orders are not considered dispatched until they have been handed over to the relevant shipping partner.

3. Estimated Delivery Time

The estimated delivery timeframe, where available, will be shown during checkout or communicated in your order confirmation or shipping notification.

Actual delivery may vary depending on:

Your delivery PIN code and location.
Courier service availability.
Weather conditions and transportation disruptions.
Public holidays and peak shopping periods.
Operational delays or circumstances beyond our reasonable control.

Delivery estimates are provided as a guide and are not guaranteed unless expressly stated otherwise.

If your order appears delayed beyond the communicated timeframe, please contact us for assistance.

4. Shipping Charges

Applicable shipping charges will be displayed during checkout before you confirm your purchase.

Any free-shipping offer, minimum order requirement, or promotional shipping benefit will be subject to the conditions stated on the website at the time of purchase.

Please review the final order total before completing payment.

5. Order Tracking

When tracking information is available, it will be shared through the communication channel associated with your order, such as email or SMS.

Tracking updates are generated by the relevant shipping provider and may take some time to appear after dispatch.

If you have not received tracking information or need help locating your parcel, email info@shivsutram.com with your order number.

6. Incorrect Address and Failed Delivery

Customers are responsible for providing an accurate and complete delivery address and reachable contact details.

If delivery fails because of an incorrect address, an unavailable recipient, or repeated unsuccessful delivery attempts, the courier may return the shipment to us.

Please contact us promptly if you notice an address error. Address changes may not be possible once the order has been dispatched.

Any resulting cancellation, reshipping, or refund will be handled according to the circumstances and applicable law. Any additional charge will be communicated before it is imposed.

7. Damaged or Incorrect Deliveries

Please inspect your package when it arrives.

If your order is damaged, defective, incomplete, or different from what you ordered, contact info@shivsutram.com as soon as possible, preferably within 48 hours of delivery.

Include your order number, a description of the issue, and photographs of the product and packaging. An unboxing video may also help with the investigation.

We will review your request and communicate the appropriate resolution under our Return, Refund & Exchange Policy and applicable law.

8. Delayed, Lost, or Missing Orders

If tracking indicates an unusual delay, a delivery failure, or a parcel that appears lost, contact our support team.

We may coordinate with the courier to investigate the shipment and determine the next steps.

Where an order is confirmed lost or otherwise requires a remedy, we will work with you to arrange an appropriate resolution in accordance with applicable law.

9. Multiple Shipments

Depending on product availability and fulfilment arrangements, items in one order may occasionally be shipped separately.

Where this occurs, separate tracking details may be provided when available.

Any applicable shipping charges will be disclosed during checkout or otherwise before the purchase is confirmed.

10. Delays Beyond Our Control

Delivery may be affected by severe weather, natural disasters, transport disruptions, government restrictions, or other events beyond our reasonable control.

If such an event affects your order, we will make reasonable efforts to provide updates and assist with the delivery issue.

Your statutory rights remain unaffected.